Send us your queries using the form below and we will get back to you with a solution.
You can locate in the tab bar of the Avenir IT Voice portal. In this section, you can create various answering rules that will change how calls are directed and forwarded at different times.
Think of answering rules as instructions you are giving your phone system on what to do when someone calls you. Examples of certain uses may be:
In the example screenshot above, you'll notice that:
You can access the Allow / Block screen by clicking on the Allow / Block button in the top right of the screen.
The Allow / Block screen will appear, simply enter a number in the Blocked Numbers section and click on the + button. To block all anonymous or unknown numbers, you can check off the option Block anonymous and unknown option.
For quick access, you can view and change your answering rule in the Home tab. It will display your current active answering rule, which extensions are associated with that rule and the time frame it uses. You can change your by clicking the drop-down above your current answering rule.
To see the your active answering rule is using, you can hover over the answering rule name.
Our award-winning customer care team is here for you.Contact Support