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    Call History Overview

    You can locate your Call History in the tab bar of the Avenir IT Voice portal. All users have access to their personal call history.

    The call history list contains the call type, the number of the caller, the name of the caller, the date and time the call occurred, the duration of the call and call actions.

    The default number of calls displayed is 15, but you have the option to set the calls-per-page to 25, 50, or 100. You can navigate through pages by either clicking the page numbers at the bottom or scrolling through pages using the arrow buttons.

    Call Type Icons

    Incoming Call
    Outgoing Call
    Missed Call

    Call Actions

    There are five actions that you can execute for every call in your call history:

    Add to Contacts
    Edit Contact
    Download - If call recording is enabled, you can download the recording for offline review.
    Listen - If call recording is enabled, you can listen to the call.
    Add Notes 

    Call History Filters

    Using filters will save time tracking, searching, and managing your call history. Any filters in use will be displayed next to the Filters button. 

    The date range (From-To)  – refine your search by entering a specific time range using the “from” and “to” calendars. The maximum range is 35 days.

    Caller number – refine your search by entering a specific caller’s number.

    Dialed number– Refine your search by entering a specific outbound number.

    Call type – Refine your search by selecting a call types: inbound, outbound or missed.

    Exporting Your Call History

    You can export call history as a .csv by clicking the Export button.  If you want to export a filtered call history, apply your filter before exporting.

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