avenirit.com (204) 289 4084

How can we help?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Music On Hold Overview

    You can locate the Music on Hold section in the tab bar of the Avenir IT Voice portal. From this tab, you can add an introductory greeting to be played prior to your phone ringing, or configure your own music on hold when putting callers on hold. 

    Note

    Office managers and call center supervisors have to be in “My Account” view to access their music on hold list. Do remove access for the users to add their own introductory message or music on hold, please submit a request with the Avenir IT help desk. 

    Adding Music on Hold

    To add your own custom music on hold instead of the default selected by your organization:

    1. Click on the Add Music button. The Add Music window will appear.
    2. Upload a file (MP3 or WAV)  with a rate (Hz) of 8000. (We recommend using Audacity to create a recording)
    3. Give the recording a name and press Upload.
    4. Repeat these steps to add as many songs as you like. 
    5. From the listing, use the  arrows to re-arrange the order that you wish the music to play. 

    Introductory Greeting

    To add an introductory greeting to play prior to having your phone ring: 

    1. Click on the Settings button. The Music on Hold Settings window will appear.
    2. Select the Play introductory greeting checkbox.
    3. Select either Upload or Record option.
    4. If Upload:
      1. Upload a file (MP3 or WAV)  with a rate (Hz) of 8000. (We recommend using Audacity to create a recording)
      2. Give the file a description and press Save.
    5. If using Record:
      1. Enter your extension number in the Call me at box
      2. Enter a description and click Call. 
      3. Your phone will ring. Pick it up and follow the instructions to complete the recording. 

    To remove the introductory greeting:

    1. Click on the Settings button. The Music on Hold Settings window will appear.
    2. Uncheck the Play introductory greeting checkbox.
    3. Click Save .  


    Was this article helpful?

    Can’t find what you’re looking for?

    Our award-winning customer care team is here for you.

    Contact Support