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    Time Frames Overview

    You can locate the Time Frames section in the tab bar of the Avenir IT Voice portal. Time frames allow you to choose what happens based on a date range, or a time. There are three types of time frames you can choose from in addition to your default time frame:

    • Always
    • Days of the week and times
    • Specific dates and ranges

    Note

    Office managers and call center supervisors have to be in “My Account” view to access their personal time frames list.

    What is the Default Time Frame?

    The default time frame becomes active whenever you do not have a time frame currently in place and will not show up in this list. For example, if you set a work-week time frame to be 9:00 a.m. to 5:00 p.m. from Monday to Friday, your default time frame becomes active during the week from  5:01 p.m. to 8:59 a.m. the next day, and all day during the weekend. When setting answering rules, it is essential to remember that if there is no time frame in place, the default message will be played.

    Adding a New Time Frame

    To add a new time frame, click on the Add Time Frame button. The New Time Frame window will appear:

    From this screen: 

    1. Enter a name to your time frame (ex: Lunchtime).
    2. Select a time period:
      1. Always - This time frame includes all times of every day. This option is ideal if you need an answering rule turned on/off at irregular times. For example, if you don’t have set lunch hours.
      2. Days of the week and times - This time frame allows you to select the days of the week, as well as the start and end time per day. The blue bars indicate the active period, and whatever is not in blue is considered your default time frame. The screenshot below demonstrates the average office worker’s work hours.
      3. Specific dates and ranges - This time frame allows you to select specific dates or a date range, including by-the-hour or even by-the-minute ranges. If you want a time range within one day, select the same period for both calendar fields.
    3. Click Save. 

    You can now head over to the Answering Rules‍ tab to instruct the system what to do during your new time frame!

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